This textbook by Jeff J. Clawson, M.D., Kate Boyd Dernocoeur, EMT-P, B.S., and Benjamin H. Rose defines the practice of safe and effective EMD in today's dispatch environment. With twenty years of experience since the 1st edition was published, the 4th edition addresses the increasing complexity of modern dispatch by providing more information, a broader, more global perspective, and increased focus on total quality management.

Available to certified EMDs and other Academy members only.